If you downgrade to another membership, you won't lose any information or records you've attached to your tree. But you may not be able to see some of the records you've attached. This happens when a record you've attached is only available with a different membership.
Go to Account settings
- In the Modify Membership section, select a new membership and click Modify membership.
- Follow the on-screen directions until your membership has been downgraded. Once your current membership ends (on your "Renews on" date), your new membership will begin. The new membership will automatically renew at the new level.
Troubleshooting
Downgrading immediately
If you're still within the refund period, you can cancel your membership and receive an automatic refund. Your current membership will end immediately. To select a different membership, go to your Account settings page. Refunds are posted back to the method of payment used to make the purchase.
If you cancel after the refund period, your membership will not renew, but it will remain active until the end date of the membership. We don’t prorate membership downgrades, so memberships can either be canceled effective immediately (when inside the refund period) or canceled effective at the membership’s end date (when outside the refund period).
Membership options
See our membership options.
Membership status "Registered Guest"
If your Account settings page shows that you're a Registered Guest even though you have a membership, you're likely signed in to a duplicate account (and have a membership on a different account) or are signed into someone else's account. For more details, see our article about subscribers showing as registered guests.
