For problems with the Ancestry app, see our article about app troubleshooting.
Downloading the app
Download the app from the Apple App Store or Google Play:
Signing in
- Open the Ancestry app.
- Tap Sign in.
- Sign in with an Ancestry account (username/email and password), Google, or Apple.
Need password help? > Tap Forgot password? - Tap Sign in.
- If prompted, enter the Two-step Verification code and tap Submit.
Signing out
- In the Ancestry app, open a tree.
- In the top-left, select the profile (photo or letters) that's signed in.
- iOS: In the Settings section, tap Account.
Android: Tap Account Settings. - Tap Sign Out.
Troubleshooting
Device not compatible: If you see a message in the App Store or Google Play Store that says the Ancestry app is not compatible with your mobile device, try checking for device updates (step 4). If your phone or tablet is up to date and you still see that message, the app will not install on that phone or tablet. Try accessing Ancestry from a recommended browser instead of from the app.
Unable to sign in: Try signing in to Ancestry using a recommended browser. If you can sign in to your Ancestry account using a browser, but not through the app, uninstall and reinstall the Ancestry app (step 5) and then try to sign in again. If you can’t sign in using the app or a browser, reset your password.
Turning auto sign in on or off (Android phone or tablet): Follow the steps here.
