If you’re having problems staying signed into your account, or if you’ve received an error message about third-party or local storage, you may need to tell your computer to allow cookies.
- Select your browser and follow the instructions in the tab or window that opens:
- If you're still experiencing the issue, clear your cache and cookies.
- If you're still experiencing the issue after clearing your cache and cookies, configure your security software to allow cookies from Ancestry.
If you're using Microsoft Edge or Internet Explorer 11, you'll get the best results by switching to a recommended browser, but you can also try allowing cookies:
Google Chrome
Mozilla Firefox
Apple Safari